FAQ

No – we have more than enough here! We keep all rooms fully stocked with bedding and rotate through blankets on a daily basis for sanitary purposes.

We always recommend bringing your own food! We want to maintain as much of your dog’s normal schedule as possible – and this includes food. The best practice is to pre-package each meal in small zip-lock bags ahead of time, labelled with the date and time of each meal.

Of course! At check-in, we review every aspect of your dog’s stay with us – including how they eat, what the eat and when. Please make sure to communicate all of yours dog’s needs to our concierge team to ensure their perfect experience.

Of course! Please let us know if there are any times where you would prefer to separate them (ex: feeding separately, walking separately) so we can ensure their perfect experience.

• Pricing depends on what suite you choose for your dog and which add on activities you pick for your pup’s stay.
• Pricing is per night.
• Peak pricing during holidays and summer time

• We offer multiple pet boarding discounts as well as customizable packages to best suit your four-legged family member.
• For longer term boarding we offer customers discounted packages at competitive rates that are customizable to suit all your pet’s needs during their stay with us.

Up to date on all vaccines:

• Rabies
• Distemper/Parvo
• Bordetella
• Flea & Tick
• Heartworm

You can bring toys, though we recommend Nylabone and Kong name brand as those are allowed to be left in the suite with your dog and are the safest option. We do not allow any rawhide bones.

Of course! You can even let us know what they receive their good boy/good girl treats. If your dog has any allergies, please notify our team at the time of booking and at check-in. We also offer gourmet treats as add-ons for pup’s during their stay.

Yes, any medications your dog needs please bring in and our receptionists will make sure it’s in your dog’s notes. There is an additional fee for medication administration.

• We have a vet, Dr. Sophia Koster, on-call at all times from Millstone Animal Hospital and North Star Animal Hospital estimated 40 minutes away in case of emergencies.
• Our Oakhurst location features an onsight veterinarian clinic, VCA Shrewsbury, for all matters.
• It is normal for dogs to lose or gain weight during their stay.
• Owners will be notified of any abnormalities such as diarrhea, possible injuries, minor scrapes, not eating.

• We are open from 7am till 7pm everyday.
• Our specific hours based on services are: Boarding Hours Mon to Sun 9AM-5PM. Daycare Hours Mon to Fri 7AM to 7PM; Sat + Sun 9AM-5PM
• Although we are staffed 24 hours a day, for the safety of our dogs and staff, we do not allow pick up or drop off after 7pm or before 7am.
• Special instances can be accommodated for an additional fee.

• We’d be more than happy to accommodate you! Please give us a call so we can schedule our team to be prepared for you.
• Depending on the service, there is an additional fee per hour outside of our operating hours.

We do offer online reservations, and you can also call and speak to a representative or come in person and also take a tour!

• Cancel within 48 hours of your reservation and you will get credit to your account
• Cancel during peak season and you will get credit to your account

Of course! You can call during our hours of operation for a wellness check on your dog to get a comprehensive update about their stay, or even visit during longer boarding periods.

• We offer group swim and private swim appointments; you can speak to our aquatic instructor about more information.
• Your dog can enjoy supervised socialization with other mild-mannered four-legged friends!
• Our aquatic center is 4,000 square feet of wet and wild fun; fully equipped with a hose off section and blow dry area so your pup never leaves the facility damp or uncomfortable.
• The aquatic center is heated all year round to 80 degrees so your pup can come in for a swim in any season!
• The pool is salt water chlorinated which kills off harmful microbes all while soothing your dog’s skin and muscles.
• Call us to set up your pet’s first swim evaluation today with our wonderful canine aquatic instructor!

• Our daycare consists of multiple areas of indoor and outdoor play, separating dogs by temperament and activity level, not necessarily age or size.
• The flooring in daycare is padded for maximum shock absorption, so our furry family members may frolic comfortably.
• There are all breeds of activities to enjoy while in daycare such as bubble chasing, kiddie pool fun, and obstacles to romp around on.
• Call us to set up your daycare evaluation today!